How much does the mirror weigh?

The mirror weighs approximately 10 pounds.

How easy is it to move the mirror from the wall bracket to the stand?

The wall bracket is a simple slide-in design and the same for the free-standing stand. The mirror can easily be moved between stand and wall for convenience and flexibility.

Does the free-standing stand adjust?

The free-standing stand is adjustable allowing the Smart Mirror to tilt back and forth.

Is the Smart Mirror portable?

The Capstone Connected Smart Mirror contains a rechargeable lithium Ion Battery and may be used in different areas of your home or office.

Is it okay to install the Smart Mirror in a small bathroom where a shower could cause moisture to form?

Simply wipe the mirror clean but don’t be concerned about water damage. The mirror is sealed and designed to meet an IP64 rating protects from water splashing on the surface, so moisture and water beading should not be an issue.

Do I have to plug in the Smart Mirror and install with an electrical outlet in proximity?

If you use the AC Adapter, then you will not have to be concerned with recharging the batteries. If you want to display in an area where a power outlet is not accessible, the rechargeable batteries will provide power to the mirror and the control hub. A recharging indicator with color coding has been designed/integrated into the mirror. Depending on usage, the time between charges will vary.

What operating system does the Smart Mirror use?

Android 9 Operating System

For more details regarding Android 9, visit https://www.android.com/versions/pie-9-0/

Does the Smart Mirror have Bluetooth?

Yes. The Capstone Connected Smart Mirror Hub has been integrated with Bluetooth 4.0.

Can I make phone calls using the Smart Mirror?

There is no sim card slot to add phone service. There are many services from the Google Play Store that enable communication functions such as Skype which can be utilized.

Does the mirror have speakers?

Yes, there are speakers on the left and right side of the frame.

Do I have to touch the screen to operate?

You can activate Google Assistant by saying “Hey Google” to perform many of the assistant capabilities without touching the screen. (i.e., play music, videos, check the weather, email, etc.)

Am I required to use the Voice Assistant?

No. All functions of the Smart Mirror are available without speaking to the Google Assistant feature.

Can I insert my Smartphone or Ipad into the mirror?

No. The mirror is only compatible with the Capstone Connected Hub, which is a lightweight proprietary control center, which can be removed from the back of the mirror.

Can I surf the web?

Yes, we recommend using the Google Chrome Browser or asking Google Assistant to take you to your desired webpage.

Will I get access to my favorite social media apps such as Instagram & Facebook?

Yes. You will have access to these apps from the Google Play Store and so many more.

Can multiple Google Accounts be added to the Smart Mirror?

Yes, multiple accounts can be added in the Android System Setting’s menu.

Can I password protect the mirror?

The mirror can be set to the “lock screen” from the System Setting’s menu. You can also disable the password requirements for instant access.

Is the mirror screen always on?

The mirror can be manually turned off or you can select the “lock screen” button to lock the mirror. Depending on your preference, you can adjust the System Settings to have the screen stay on or go to sleep mode.

What is a launcher?

A launcher allows you to change the interface of the mirror and modify the home screen.

Can I install a launcher on the mirror?

For a more streamlined experience while using the Smart Mirror, we recommend utilizing the Capstone Launcher software which is included with the mirror. However, you may also install a launcher from the Google Play Store.

Can I use the mirror while the Capstone Connected Hub is disconnected?

The vanity lamps will function; however, the hub will need to be inserted for the operating system to appear on the screen.

Do I have to charge the Capstone Connected Hub separately from the mirror?

No. The Smart Mirror will charge the hub while inserted.

How do I clean the mirror?

We recommend using a gentle, non-abrasive screen cleaner and wiping the mirror with a microfiber cloth.

What do I do if I received a defective order?

If your order is defective, notification of the defective product must be received within 30 days from receipt of the shipping confirmation e-mail.
Please see return policy for additional details.

What is the return policy?

No returns will be accepted or processed without a formal Capstone return authorization number which will be issued directly from our Customer Care Department.  In order to obtain this number, please email customercare@capstoneindustries.com or dial our toll-free customer service number at 1.888.570.8889.

Business Hours: Monday – Friday 9:00 am to 5:00 pm Eastern Standard Time

You may return most new, unopened items sold and fulfilled by the Company, within 30 days of delivery for a full or partial refund as long as the product is returned in original condition with all accessories included.  Shipping and handling charges will not be refunded.  Customer is responsible for return of the unit insured and freight prepaid.  The credit card used for the original purchase will be credited within the next monthly billing cycle. The 90-Day Limited Warranty included with the product applies from the original date of purchase.  Parts and accessories are non-refundable.  Items should be returned in their original product packaging.

We reserve the right to provide necessary repair, exchange, replace, or upgrade a product, at our option, as opposed to providing a monetary refund.

Do you ship outside of the United States?

Currently we do not ship to international locations; therefore, we will not accept orders for shipments outside of the United States.

What do I do if I never received my order?

In the rare event that your order never arrives, notification of lost items must be received within 30 days from receipt of the shipping confirmation e-mail.

Where are you located?

Our corporate office is in Deerfield Beach, Florida 33341.

How do I earn my early adopter participation credit, $100.00, value?

In order to receive your early adopter participation credit of $100.00, you must complete (1) one written marketing survey and (1) one phone interview.

Will the $100.00 early adopter credit be issued as cash?

No. Any participant who completes the written survey and phone interview will receive a $100.00 Visa gift card.

How do I contact your company if my question(s) aren’t answered here?

Please email customercare@capstoneindustries.com or dial our toll-free customer service number at 1.888.570.8889.

Business Hours: Monday – Friday 9:00 am to 5:00 pm Eastern Standard Time